My reading of CueBall’s post is that there was “an insurance loss on my iPhone” and that the phone wasn’t physically lost.

I do pay my portion of the monthly bill online, but not the full bill due to it being split with others.

Aaron, The purchase protection only extends to items purchased in the past 120 days, which is what that quote looks to referencing, but he cell phone coverage is valid during any month when you pay your cell phone bill with your card. The cell phone coverage applies to stolen phones, but you’ll need to have filed a police report within a certain time period (I believe 48 hrs) of it being stolen.

“What’s Covered”
Eligible personal property that has been damaged, stolen, or involuntary and accidental parting with property within 120 days from the date of purchase

“Thank you for submitting your completed Purchase Security program claim application. Unfortunately, we are unable to honor your claim due to the following:
The occurrence date of your product’s loss is greater than 120 days from the date of purchase.
Your claim form and required documentation was not returned to our office within 120 days of the occurrence date.
Your product loss was not reported to our office within 90 days of the occurrence date of your incident.”

You are correct! No way to “profit” off this as most companies will only cover the actual damages, so they put the verbiage “up to” a certain dollar amount to cover themselves.

How did you get a claim back when it says above that lost phones are not covered?

You may have slipped through the cracks 🙂

I’d just take it and run. Glad to hear the claim worked out well for you!