Comments on: The Southwest “award chart”: A double-edged sword of simplicity and uncertainty

By: Gregory Schaeffer

Gregory Schaeffer — Tue, 03 Mar 2020 03:35:57 +0000

I also like the recancel change the recancel Southwest Airlines to same day flight option that is new now it is very convenient for my business trips I take for Goldman Sachs & Co out of Philadelphia even though my company recommends delta airlines I fly southwest because I personally like your first class seats and Benefits we get while flying and I enjoy the

By: Gregory Schaeffer

Gregory Schaeffer — Tue, 03 Mar 2020 03:17:54 +0000

I love south west airlines and use them for my business trips all the time if I get some nice perecs Ill recommend my other 30 -40 co workers to use the Southwest Airlines and make you guys some more money

By: Andrew W

Andrew W — Tue, 02 Apr 2019 18:58:51 +0000

In reply to JC. I love it when companies put customer service as a priority. Some places still know how business is done! :)

By: Andrew W

Andrew W — Tue, 02 Apr 2019 18:58:08 +0000

In reply to Clyn6. Haha awesome! Glad that Twitter was able to help you out. I wonder how common it is for airlines in general though to be able to help out via social media like that?

By: Andrew W

Andrew W — Tue, 02 Apr 2019 18:56:42 +0000

In reply to Jade. I have to admit that I’m a bit partial to having award charts :) but to each their own!

By: Steve

Steve — Sat, 30 Mar 2019 15:53:48 +0000

Southwest used to require canceling and rebooking to get the lower price. Now you can change your flight to the same flight, same day, and have points returned to your account or, if you paid cash, receive a voucher. Just select the change option on their web site and pick the same flight.

By: Jade

Jade — Sat, 30 Mar 2019 15:52:21 +0000

I guess I never thought of the fact that they don’t have an award chart – obviously, it’s a non-issue for me. I usually use SW miles when they have a “good” sale.

By: Clyn6

Clyn6 — Sat, 30 Mar 2019 15:37:10 +0000

I have always had great service from Southwest staff. I love how you can use Twitter to resolve most issues, much better than waiting on the phone! Love the generous policy where you can cancel and rebook if price goes down, and cancel if an emergency pops up and you can’t fly that day. I wish other airlines would copy that!

By: JC

JC — Sat, 30 Mar 2019 12:22:04 +0000

Love Rapid Rewards for simplicity and effficiency. They are the largest carrier at our home airport (BHM) and get us anywhere we wanna go with a smile and great attitude.